Important Information Related to Coronavirus (COVID-19)

How Our Office is Responding to Coronavirus (COVID-19)

EFFECTIVE TUESDAY, MAY 26, 2020, THE SHELBY COUNTY OFFICE OF REENTRY WILL BE OPEN FULL SERVICE, IN ACCORDANCE WITH PHASE TWO OF SHELBY COUNTY GOVERNMENT'S BACK TO BUSINESS PLAN. PLEASE SEE BELOW FOR IMPORTANT INFORMATION.

  • Our business hours are Monday – Friday 8:00AM-4:30PM.
  • Clients will be seen in office, by appointment and on a walk-in basis. To schedule an appointment, or call 901-222-4550.  
  • All clients will be asked a series of pre-screening questions before being admitted into the office. 
  • All clients are required to wear a mask and gloves upon admittance into the office.
  • All clients must have their temperature taken. Anyone with a temperature of 100.0 Fahrenheit or above will not be admitted into the office.
  • All clients must follow the foot traffic arrows while inside the office, to maintain proper social distancing guidelines.

 

Additional Resources and Important Info Related to COVID-19

Memphis Area Transit Authority (MATA)

MATA extends free fares in response to the COVID-19 pandemic

Free fares were originally set to end on April 30, 2020, but the Memphis Area Transit Authority's board approved the fare extension on Tuesday, April 28th, as the city and county continue social distancing guidelines.The following guidelines related to managing the COVID-19 virus remain in effect until further notice:

  • Per the Mayor’s Executive Order, no more than 10 people will be allowed to board fixed-route buses and Trolley cars.
  • Signage is onboard fixed-route buses and Trolley cars to encourage social distancing for customers to sit apart.
  • No more than two passengers will be allowed to ride on any MATAplus paratransit vehicle (includes personal care attendant and/or escort).
  • MATA will only transport MATAplus paratransit customers to work, medical-related destinations (including dialysis, doctor appointments, and pharmacies) and to purchase/collect food from grocery stores, restaurants, or food distribution centers at non-profit organizations.

MATA Announces Free Fares Effective March 25,2020 until April 30, 2020

In a resolution approved on Tuesday, March 24, 2020, Memphis City Council unianimously approved temporary free fares fees for all MATA customers who ride any mode of transit operated by the Memphis Area Transit Authority (MATA). Fares will be waived beginning Wednesday, March 25, 2020. For more information, click here.

 

Shelby County Community Services Agency

Although walk in and in-person services have been suspended, Shelby County Community Services Agency is still available to service residents of Shelby County in need by phone, email or online. Please click here for more information.

 

Tennessee Department of Human Services (TDHS)

Financial Aid Available for Certain Families That Lost Employment Due to COVID-19

The Tennessee Department of Human Services (TDHS) is making essential financial resources available to families that have been significantly impacted by the COVID-19 emergency.  Beginning 10 A.M. CST Thursday, March 26, families can begin applying, online, for up to two months of emergency cash assistance if they were employed as of March 11, 2020 and they’ve lost employment or at least 50% of their earned income as a result of the pandemic. 

All TDHS offices are currently operating on appointment only as a precaution for COVID-19.  During this time, the department is asking applicants to complete the application process for emergency cash assistance online here. 

 

Tennessee Department of Labor and Workforce Development

Under the two trillon dollar federal stimulus package that was approved over the weekend, Tennesseans affected by the coronavirus pandemic may be eligible for an additional $600 in unemployment benefits. Previously, the maximum amount benefit amount was $275. For more information, or to complete an application, click here.